At EZGoods Auto Parts, we aim to ensure complete customer satisfaction. If you are not fully satisfied with your purchase, please review our refund and return guidelines below.

Returns Eligibility

  • Products can be returned within 7 days of delivery.
  • Items must be unused, uninstalled, and in original packaging.
  • Items damaged due to improper installation or misuse are not eligible for return.
  • Electrical and electronic components are non-returnable unless defective.

Non-Returnable Items

  • Installed or altered parts
  • Clearance or final sale products
  • Custom-ordered or special-order items

Defective or Damaged Items

If you receive a defective, wrong, or damaged product:

  • Contact us within 48 hours of delivery.
  • Provide photos/videos showing the issue.
  • We will arrange replacement or refund, depending on the situation.

Return Process

  1. Email us at support@ezgoodsautoparts.com with your order number and reason for return.
  2. Once approved, you will receive return instructions.
  3. Ship the product back in its original condition.
  4. After inspection, we will process your refund.

Refund Timeframe

  • Approved refunds will be processed within 5–10 business days.
  • Shipping fees are non-refundable.
  • If free shipping was applied, the actual shipping cost may be deducted from your refund.

Exchange Policy

  • Exchanges are allowed for eligible, unopened products.
  • If the replacement item has a price difference, we will adjust accordingly.

Order Cancellation

  • Orders can be cancelled before shipment only.
  • Once an order has shipped, cancellation is not possible.

Return Shipping Costs

  • Customer is responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service.

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