1. How do I find the right part for my vehicle?

You can use the vehicle filter on product pages by selecting your car’s make, model, and year. If you are unsure, contact our support team and we will help you confirm compatibility before you place an order.

2. Are the parts you sell new or used?

All products sold on our website are brand-new, high-quality parts sourced from trusted U.S. suppliers. We do not sell used or refurbished items.

3. How long does shipping take?

Orders are usually processed within 1–2 business days. Delivery time depends on your location. Once shipped, you will receive a tracking number to follow your order.

4. Can I return a part if it doesn’t fit?

Yes. If a part does not fit and the issue is confirmed by our team, you can request a return or exchange. The item must be unused, uninstalled, and in original packaging.

5. Do you offer refunds?

Refunds are issued according to our Return Policy. Once the returned item is inspected and approved, the refund will be processed to your original payment method.

6. What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other secure payment options available at checkout.

7. Do you ship internationally?

At the moment, we ship within the United States. International shipping may be added in the future.

8. Can I pick up my order from the warehouse?

Yes, local pickup is available from our Valley Stream, NY location. Please wait for confirmation before arriving for pickup.

9. What should I do if I received a damaged or wrong item?

Contact us immediately with your order number and photos of the item. We will resolve the issue as quickly as possible with a replacement or return.

10. Do you provide installation guidance?

We offer basic installation tips, but for safety and accuracy, we recommend professional installation—especially for engine, suspension, and electrical components.

11. Are your parts OEM-quality?

Yes, our parts come from trusted manufacturers that meet or exceed OEM quality standards, ensuring durability and proper fitment.

12. How can I contact customer support?

You can reach us by phone or email during business hours.
Email: info@ezgoods.co
Phone: 516-313-7930
Address: 86 Rockaway Parkway, FL2, Valley Stream, NY 11580